FAQ
FAQ
1. About dress styles and sizes
Q: How do I choose the dress style that suits me?
A: Our website provides detailed dress classification, which can be filtered by occasion, style, color, etc. You can also refer to our style recommendation guide, or contact online customer service for professional advice.
Q: How to choose the dress size?
A: Each dress has a detailed size chart. It is recommended that you choose the appropriate size according to your actual measurement data. If you are not sure, you can consult customer service or choose customized service.
2. About ordering and payment
Q: How to place an order?
A: After selecting the dress style, color and size you like, click "Add to Cart" and make payment on the shopping cart page.
Q: What payment methods are supported?
A: We support multiple payment methods, including bank card payment, credit card payment, etc.
Q: Can I pay on delivery?
A: Depending on the region, some of our products support cash on delivery service. Please check whether this option is supported at checkout.
3. About logistics and delivery
Q: How long will it take to receive the dress?
A: Generally, standard orders will be shipped within 21 working days. The specific time will vary depending on your region.
Q: Can expedited delivery be provided?
A: We provide expedited delivery service. You can select the service when placing an order, or contact online customer service for more information.
Q: How can I track my order?
A: You can log in to your account and go to "My Order" to check the logistics status. We can also send the logistics information to your email or mobile phone after delivery.
4. About returns and exchanges
Q: Can returns and exchanges be provided?
A: We support return and exchange services for some products. Unused dresses with tags can be returned and exchanged within 7 days after receipt. Custom dresses and special items generally do not support returns and exchanges. Please note.
Q: How to apply for returns and exchanges?
A: Please contact customer service to provide the order number and reason for return and exchange. After confirmation, send the goods back. We will arrange a refund or replacement after receiving the goods.
Q: Who will bear the return and exchange costs?
A: If the return is due to quality problems, the freight will be borne by us; if it is due to personal reasons (such as inappropriate size, etc.), the freight will be borne by the customer.
5. About dress maintenance
Q: How to clean and maintain the dress?
A: It is recommended to choose professional dry cleaning according to the material. Daily maintenance should be suspended for storage, avoid direct sunlight and ventilation environment, and check regularly to keep the supplies of the dressing table.
Q: What are the precautions for wardrobe shelves?
A: When shelf wardrobes, you should choose the clothes cover of the shelf, and do not seal it with plastic bags. Avoid being together with the shelf wardrobe, dyeing or modernization.
6. Customer service and other issues
Q: How to contact customer service?
A: You can contact us through the "Contact Us" page of the website, or call our customer service hotline. In addition, we also provide online customer service and email support services.
Q: Do you support overseas products?
A: We support international products, and the shipping costs will vary depending on your country and product method. The specific cost will be displayed at the time of settlement.